Accountability

We invest in continuous improvement in our volunteer management, ensuring team productivity and new volunteer learning opportunities. Above all, we’re committed to integrity in all our operations, striving for program excellence and transparency in our U.S. offices and abroad. Global Volunteers receives no operating funds from religious or government agencies, is in special consultative status with the United Nations, and is an accredited charity listed on GuideStar and Charity Navigator. These documents detail Global Volunteers’ financial and organizational accountability:

Service Program Agreement

Global Volunteers is a nonprofit corporation incorporated under the laws of the State of Minnesota, USA. In this Volunteer Registration and Agreement (hereinafter Registration), “Global Volunteers” means the corporation, its trustees, directors, officers, employees, team leaders, and agents. “You” and “Your” refers to the person signing this Registration. The “Host” refers to the entity(ies) (e.g., school, clinic, hospital, organization, and/or government agency) which invited Global Volunteers and/or to which you are assigned to serve, and its employees, agents, officers, and directors. Global Volunteers will make all the necessary arrangements to provide You with the opportunity to work with and learn from and about local people in the community for which You register, subject to availability. You agree to volunteer your time and talents to the best of your ability following Global Volunteers guidelines and policies.

You further agree to the terms outlined in this document.

SERVICE PROGRAM PAYMENT POLICIES
Service Program fees are listed on Global Volunteers’ website at globalvolunteers.org. A $350 nonrefundable deposit, which is applied toward the Service Program fee, is due with this Registration. The balance is due 75 days prior to the scheduled date of arrival. If you submit your Registration within 75 days of the scheduled date of arrival, You must pay a late Registration fee of $35. The Service Program fee does not include visas or airfare. You authorize Global Volunteers to use Your fee for general operating purposes until the Service Program begins.

ADDITIONAL COSTS ARE YOUR RESPONSIBILITY
For international service programs, You will need a valid passport. The Service Program fee covers all meals beginning with dinner on the arrival date, lodging, in-country ground transportation for international programs, administrative expenses, and work project costs, except those expenses You incur during free time. You are responsible for any additional costs You may incur during free time and personal time, and for activities that are outside the Global Volunteers Service Program. Global Volunteers is not responsible for the acts or failures of anyone else who provides services to You.

TRAVEL DEVIATIONS
If You voluntarily deviate from Global Volunteers’ scheduled itinerary, You may not be able to take the costs of the Service Program as a tax deduction.
We recommend that You seek the advice of a tax advisor regarding this matter. (Please inform Global Volunteers of Your travel plans so we can coordinate your arrival and departure with the other members of the team.)

CANCELLATION AND REFUND
Global Volunteers may cancel any Service Program at any time. Global Volunteers may reject Your Registration at any time before departure. Global Volunteers will refund the total amount You paid to Global Volunteers (1) if the Service Program is filled at the time You Register; (2) if Global Volunteers rejects Your Registration for any reason; or (3) if Global Volunteers cancels the Service Program for any reason other than (a) a U.S. State Department travel warning that applies to the country to which You are traveling, or (b) circumstances beyond the control of Global Volunteers. If You cancel Your Service Program for any reason, You must notify Global Volunteers in writing. If you cancel Your Service Program, or if Global Volunteers cancels the Service Program because of a U.S. State Department travel warning or for circumstances beyond the control of Global Volunteers, You will receive a partial refund according to the refund schedule listed below. Global Volunteers will not refund airfare penalties or transfer fees under any circumstance. Global Volunteers will not make refunds for unused portions of the Service Program or because of Your inability to participate according to the scheduled itinerary.

Refund Policy Based on Cancellation Date:
Over 60 days: $350 deposit is not refunded. 100 percent of balance is refunded
60 to 30 days: $350 deposit is not refunded. 55 percent of balance is refunded.
Less than 30 days: $350 deposit is not refunded. 25 percent of balance is refunded.

IF YOU MUST TRANSFER TO ANOTHER SERVICE PROGRAM
We request that you do not register for a service program until you’re certain about both country and dates in order to avoid costly arrangements we make on your behalf. If You cancel and transfer 61 or more days prior to the original arrival date, Your nonrefundable $350 deposit may be applied to another service program in the same country within 12 months of the original arrival date – subject to space availability – and a $100 change fee. A $200 change fee is charged if you transfer to a service program in a different country.

YOU PARTICIPATE AT YOUR OWN RISK
You acknowledge that there are dangers in traveling to and living and volunteering in the country for which You are registering, some of which are described here. You agree to travel and participate at Your own risk. You agree to assume full responsibility for injury to You, including death and emotional trauma, and damage to or theft of Your property. Global Volunteers is not responsible for the acts or failures of anyone else who provides services to You.

YOU AGREE NOT TO SUE GLOBAL VOLUNTEERS OR THE HOST
You will not sue or bring any action against Global Volunteers or the Host because of the negligence of Global Volunteers or the Host. You will not sue or bring any action against Global Volunteers or the Host because of the negligence or intentional acts of anyone else. If anyone, e.g., you, a family member, spouse, etc., sues or brings any action against Global Volunteers or the Host, or because of the negligence of Global Volunteers or the Host, or because of the negligence or intentional acts of anyone else, You and Your estate shall indemnify and hold harmless Global Volunteers and the Host from all claims, judgments and costs, including reasonable attorney’s fees. You may sue or bring action for intentional acts, gross misconduct or gross negligence caused by Global Volunteers.

YOU AGREE TO FOLLOW RULES AND LAWS
Global Volunteers requires that all volunteers arrive at the designated site by the scheduled Service Program arrival date. You will be the guest of the local people and the Host. You agree to follow all applicable rules, policies and guidelines of Global Volunteers and the Host, as well as the laws of the local country. If You do not follow all rules, laws, policies and guidelines, Global Volunteers’ team leader has the authority to ask You to leave the community and/or lodging facility immediately. If You are asked to leave, You agree to leave immediately. Global Volunteers will help you arrange your transportation to the closest airport.

MINNESOTA LAW CONTROLS
You agree that this Registration is to be construed under the laws of the State of Minnesota, USA. You agree that this Registration is to be construed broadly to provide a release, indemnification and waiver to the maximum extent permissible under applicable law. In signing this Registration, You acknowledge (1) that You have read this entire document, (2) that You understand its terms, (3) that You are at least eighteen (18) years of age, (4) You are giving up substantial legal rights You might otherwise have, and (5) that You have signed it knowingly and voluntarily. If any provision of this Registration is unenforceable or too broad to be enforced to its full extent, then that provision and the remaining provisions will be enforced to the maximum extent permitted by law.

Program Precautions

Your success as a Global Volunteer is our goal – and your responsibility.  We urge you to consider these precautions in preparing for your service adventure:

Accurately assess your functional mobility. Our work assignments and partner communities require varying levels of physical stamina and mobility. When you register, you’ll be advised of the physical criteria you must meet to participate on a team.  Our definitions:

  • Very mobile – Able to walk four miles, climb ten flights of stairs, navigate diverse terrain, and get on and off buses and trains independently.
  • Mobile – Walk one mile, climb five flights of stairs, walk on uneven terrain, and get on and off buses and trains independently.
  • Somewhat mobile – Climb two flights of stairs, walk on uneven terrain, and get on and off buses and trains with assistance.

Consider potential health hazards in the host country. Refer to the Center for Disease Control (CDC) in Atlanta, Ga., USA, for current information on health issues and precautions at www.cdc.gov.

Please report any severe physical limitations, dietary restrictions or chronic health conditions which could cause you a medical emergency.  You are ultimately responsible for knowing your own capabilities and understanding that illness and emergencies are an inherent part of travel. While our staff will take every precaution to protect your health and safety on the service program, we advise you of these common risks in many parts of the world: travel by motorcycle, bicycle, train, automobile, aircraft, raft, boat, bus, van or other conveyance; hazardous roads, mountainous terrain, high altitude, undeveloped areas; infrastructure problems (including road maintenance, transportation delays and accommodations); forces of nature such as geographic or climatic conditions; civil unrest or terrorism. If a U.S. State Department travel warning or circumstances beyond our control causes us to cancel the service program, or if you cancel for any reason, you are entitled to a partial refund.

If you can so 61 days or more prior to the original arrival date, the $350 nonrefundable deposit may be used on a subsequent service program conducted within one year of the original service program arrival date.

Community Project Donations Policy

The most effective way you can financially support children and families in a local community is by making an ongoing monthly donation of $25 or more each month. Your donation will be used for the benefit of the community you designate. You can donate online to any of Global Volunteers’ ongoing programs throughout the year. Your contribution is greatly appreciated, and will be directed to the program or purpose you specify.

However, we ask that you not donate directly to individuals, families or our community partners. There are many pressing needs in the communities we serve, and these needs sometimes give rise to volunteers’ desire to independently donate financially to individual residents. While on the surface this can seem generous, in fact, direct donations to individuals most often cause great difficulty in a community and therefore are specifically prohibited by Global Volunteers in order to avoid inequities or appearances of favoritism. Further, donations to host organizations or community partners independent of Global Volunteers have been very disruptive. Both actions risk Global Volunteers’ ongoing development partnership. We ask you to trust us on this. We’ve been in engaged in community development for more than three decades and we know all too well the unintended consequences that can be caused by even the best of intentions

Because donations to Global Volunteers host community projects are an important resource for our partners, we ask you to work through us with your contributions and abide by our formal project donations policy. Global Volunteers is a non-profit 501(C)(3) tax exempt organization. Consequently, donors are permitted to make tax-deductible contributions to Global Volunteers for specific program needs pursuant to US law and IRS regulations. However, to guard against potential fraud and avoid the appearance of misappropriation, we do not allow our staff to collect any monetary donations from volunteers while in the host country. Nevertheless, it is permissible for one or more volunteers to make a monetary or material donation to Global Volunteers while in the host country for the benefit of the local people provided the donation is made to Global Volunteers staff in the presence of the principal community or organization leader for a purpose Global Volunteers has approved.

Global Volunteers’ partners provide us a list of work project priorities in need of funding. Global Volunteers management reviews these lists and approves those items that are consistent with our goals and objectives. Items on the approved priority list are directly related to the community work project(s) on which volunteer teams are engaged. Global Volunteers’ U.S. office staff raises funds for these priority projects, and manages the disbursement of donations within the host community.

We inform volunteers of the host community’s work projects donation needs, along with material donations that can be delivered by volunteers and used during the service program. Materials that are not specifically required for a community project, are not permitted to be distributed in the host community by a volunteer or Global Volunteers staff or team leader.

If you are interested in donating funds or materials to a host community, we will work with you to ensure that your contribution is appropriately distributed. Please contact us prior to your service program to arrange for your donation. If you’re not currently scheduled for a service program and would like to donate needed materials to a host community, please contact us to discuss the options available to you.

Fundraising Terms and Conditions

Terms and Conditions
A volunteer-fundraiser can initiate their fundraising webpage at any time. The volunteer fundraiser can begin raising funds via Global Volunteers’ web-based fundraising tool upon completion of the following:

  • Global Volunteers has approved the fundraising page.
  • Volunteer fundraiser has submitted a Service Program Registration and Agreement; and
  • Volunteer fundraiser has submitted a nonrefundable $350 deposit.

The volunteer-fundraiser webpage will remain active until the volunteer-fundraiser requests deactivation or Global Volunteers deactivates the page for lack of fundraising activity. All monies raised via the volunteer-fundraiser’s webpage will be applied either to offset the volunteer-fundraiser’s service program fee or directly to Global Volunteers general fund, pursuant to these Terms and Conditions.

The volunteer-fundraiser should raise/contribute the total service program fee, less the amount of the initial deposit, no later than 75 days prior to the scheduled arrival date of the service program. However, if the volunteer-fundraiser is unable to raise the full amount by that date, his/her place on the service program will be held provided s/he has raised/contributed the following percentages no later than the indicated days prior to the scheduled service program arrival date.

  • 50% by 75 days
  • 65% by 60 days
  • 80% by 45 days
  • 100% by 30 days

In the event the volunteer-fundraiser does not reach his/her fundraising goal and/or is unable to participate on the original scheduled service program, any monies received via the web-based fundraising tool, including the $350 deposit, can be applied to a subsequent service program for which the volunteer-fundraiser submits a Service Program Registration and Agreement. The subsequent service program arrival date can be no later than 24 months from the date the volunteer-fundraiser’s fundraising webpage was activated.

Any funds received in excess of the service program fee can be applied towards the volunteer-fundraiser’s participation on a future service program, provided the volunteer-fundraiser submits a Service Program Registration and Agreement within 12 months of the original service program arrival date. (Note: Global Volunteers generally publishes service program dates 18 to 24 months in advance.) Any excess funds not applied to a future service program will be considered a general donation to Global Volunteers. Attempted donations that are lost, late, misdirected, incorrect, garbled, or incompletely received, for any reason including by reason of hardware, software, browser, or network failure, malfunction, or congestion, will not be credited toward the volunteer-fundraiser’s service program fee.

Cancellation
If the volunteer-fundraiser cancels his/her initial service program participation for any reason, the funds may be transferred, less applicable transfer fees, to a subsequent service program that is scheduled to begin within 24 months from the date the volunteer-fundraiser’s fundraising webpage was activated, provided:

  • The volunteer-fundraiser notified Global Volunteers of his/her cancellation in writing no later than 30 days prior to the scheduled arrival date of the initial service program, and
  • The initial service program was not full at the time the volunteer-fundraiser notified Global Volunteers of his/her intent to cancel, and
  • The volunteer-fundraiser submits a Service Program Registration and Agreement for a subsequent program, and
  • The subsequent program is not full at the time the Service Program Registration and Agreement is submitted.

If Global Volunteers cancels the volunteer-fundraiser’s scheduled service program for any reason, the volunteer-fundraiser may apply all the monies raised to another service program to be conducted within 24 months from the date the volunteer-fundraiser’s fundraising webpage was activated. Funds received directly from the volunteer-fundraiser via cash, money order, or his/her personal check or credit card, will be refunded according to Global Volunteers standard refund policy.

No Refunds
Under no circumstances will any refunds be made to any donor other than the volunteer fundraiser. Any donated funds not applied towards a Global Volunteers service program will be deposited in Global Volunteers general fund and will be available to Global Volunteers for any purpose that Global Volunteers deems appropriate. As such, the service program fee refund policies, as referenced in the Service Program Registration and Agreement, Global Volunteers Adventures in Service Catalog, and on Global Volunteers website, are modified by these Terms and Conditions. Funds received directly from the volunteer-fundraiser via cash, money order, or his/her personal check or credit card, are subject to Global Volunteers standard refund policy.

Terms and Conditions for Alumni Program Credits and Discounts

Terms and Conditions

  • Only new contacts earn the Referral Credit and Discount. The Referral Credit is not earned and the Referral Discount does not apply if the referred person(s) exists in the Global Volunteers database before you give us their name(s) and contact information.
  • The Referral Credit is available 29 days prior to the date the referred person is scheduled to serve, provided they have paid their service program fee in full.
  • The Refer a Friend Program and the Companion Discount are mutually exclusive. You may use the Companion Discount when a friend, colleague, or family member serves with you. By contrast, the Refer a Friend Program applies when you and your friends, colleagues, or family members are not volunteering together.
  • When a presentation attendee serves on the same service program with the alumnus who hosted the presentation, the Companion discount applies, and the Presentation Attendee Discount is not applied.
  • Neither the Referral Discount nor the Presentation Attendee Discount apply to discounted service program fees.
  • Neither the Referral Discount nor the Presentation Attendee Discount can be combined with the Student Discount.
  • Credits can be used only toward a service program fee.
  • Neither credits nor Referral Discounts can be combined with a group rate.
  • Credits have no cash value; they cannot be redeemed for cash.
  • Neither credits nor discounts can be applied to your deposit.
  • Credits and discounts are not transferable, and can be redeemed only by the person to whom they were granted.