Make Sure You Never Miss An Email From Global Volunteers. Here’s How.

Because email services have taken very strong measures to fight spam, some emails from Global Volunteers might be mistakenly routed to your spam filter, or otherwise sent to subordinate folders (such as “promotions” or “other” in Gmail or Outlook). The result is you may never see our messages to you, and we might conclude that you’re no longer interested in Global Volunteers’ programs. Very soon, you may find that you rarely hear from us! These instructions can help you with the process to overcome this obstacle. It can seem daunting, but it’s actually simple.

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Learn how to “whitelist” your important email and move it into the correct folder.

To ensure you never miss a Global Volunteers email, you must train your email program (Gmail, Yahoo, Outlook, etc.) to deliver messages from Global Volunteers and icontact.com (our newsletter service) to your primary inbox, and confirm that mail from Global Volunteers is not spam. This requires adding those domains to a “whitelist.” It’s always good practice to regularly check your spam filter for important messages and mark them “not spam” or “not junk”, which automatically adds the sender to the whitelist.

Train the inbox to properly route email:

• For Outlook: Change The Level Of Protection In The Junk Email Filter.
• For Gmail: Customize Spam Filter Settings.
• For Yahoo: Using Filters To Sort Incoming Email.
• For Hotmail: Errors Sending Or Receiving Email.
• For AOL: How to Whitelist in AOL.

Addresses to whitelist:

• globalvolunteers.org
• app.icontact.com
• icpbounce.com
• icontact.com
• staticapp.icpsc.com

Find your email provider or program below and follow these instructions:

If you use Gmail:

1. Check your Gmail spam folder for email from globalvolunteers.org or icpbounce.com. Select any you find and click the “Not Spam” button. This action approves those addresses.
2. Open an email from each of those addresses
3. Click on the down-pointing-triangle-arrow next to “Reply”
4. Click “Add globalvolunteers.org and icpbounce.com or ui.icontact.com each separately in Contacts list
5. Check your “Social” and “Promotions” tabs to the right of your Primary tab. Right-click on any globalvolunteers.org and icpbounce.com or you find (one each is enough) and select “Move to” and “Primary.” This ensures future email from Global Volunteers will be visible in your main folder. This is a good time also to locate the latest newsletter from us and “Select your email preferences” on the bottom to let our email sender know you wish to continue to receive important messages from us.

For Yahoo Email:

1. If you find email from globalvolunteers.org or icpbounce.com or ui.icontact.com in your “Yahoo! bulk” folder, open them and click “Not Spam”
2. Check your “Blocked Addresses” list in “Settings,” and select any mail from globalvolunteers.org or icpbounce.com or ui.icontact.com and click “Remove Block”
3. Open Yahoo! Mail and click on the Gear, select “Settings” in the upper right-hand corner or “…More” icon in the Navagation bar
4. Select “Filters” (in the bottom left corner), or select “Filter Emails Like This…”
5. On the Filters page, click “Add”
6. Select “From header” and add “contains” and globalvolunteers.org and icpbounce.com, ui.icontact.com separately
7. Click the “Choose Folder” pull-down menu and select “Inbox”
8. Select Add Filter or Save
9. This is a good time also to locate the latest newsletter from us and “Select your email preferences” on the bottom to let our email sender know you wish to continue to receive important messages from us.
   
   Refer to this YouTube video for additional assistance.

If You Use Microsoft Outlook:

1. Click Options on the Tools menu
2. On the Preferences tab, click Junk E-mail
3. Click Add on the Safe Senders tab
4. Add globalvolunteers.org and icpbounce.com, ui.icontact.com each separately in “Add address” field
5. Click OK
6. Check your “Other” tab to the right of your “Focused” tab. Right-click on any globalvolunteers.org and icpbounce.com you find (one each is enough) and select “Focused.” This ensures future email from Global Volunteers will be visible in your main folder. This is a good time also to locate the latest newsletter from us and “Select your email preferences” on the bottom to let our email sender know you wish to continue to receive important messages from us.

In AOL.com Email:

You must add globalvolunteers.org and icpbounce.com, ui.icontact.com to your AOL address book as follows:

1. Search for email from globalvolunteers.org and icpbounce.com or ui.icontact.com in the Spam folder and click “Not Spam”
2. Click the Contacts link (or open your AOL Address Book)
3. Click the +New button
4. In the New Contact window, add globalvolunteers.org in the “Primary E-Mail 1” field
5. Click icpbounce.com and enter into the “E-Mail 2” field
6. Click Create
   
   For additional instruction, view this YouTube video

AOL Email Client:

New Subscribers: add the “From address” to your AOL address book:

1. Click the Mail menu and select Address Book
2. Wait for the“Address Book” window to pop up, then click the Add button
3. Wait for the “Address Card for New Contact” window to load
4. Once loaded, cut and paste the From email address into the “Other E-Mail” field
5. Make our From address the “Primary E-Mail” address by checking the corresponding checkbox
6. Click Save
7. This is a good time also to locate the latest newsletter from us and “Select your email preferences” on the bottom to let our email sender know you wish to continue to receive important messages from us.

Existing Subscribers: If you are already a subscriber but the email isn’t getting through, the email may be in your AOL Spam Folder. Open web mail and look in your Spam Folder. If you find globalvolunteers.org or icpbounce.com, ui.icontact.com in your spam folder, open it and click the “This Is Not Spam” button. Then add the “From address” onto your Address Book as outlined in the “New Subscribers” instructions above.

If you’re a Hotmail user:

You must add globalvolunteers.org or icpbounce.com, ui.icontact.com to your “Safe List” as follows:

1. Locate globalvolunteers.org or icpbounce.com, ui.icontact.com in your junk folder, open the email and click “Not Junk”
2. Check to see if globalvolunteers.org, icpbounce.com or ui.icontact.com appears in the “Blocked Senders” list. If so, select it and click on the “Remove” button.
3. Open your mailbox and click “Options” in the upper right-hand corner
4. At the top of the page, click on the “Junk E-mail Protection” link
5. Click on “Safe List”, which is down near the bottom
6. For both globalvolunteers.org and icpbounce.com, ui.icontact.com, copy and paste each address separately in “Type an address or domain” field
7. Click Add

For Mozilla Thunderbird:

You need to add us to your address book, and set the Junk Mail Controls to whitelist your address book.

1. If you find email from globalvolunteers.org, icpbounce.com or ui.icontact.com in your junk folder, right-click on each and choose “Mark as Not Junk” for both
2. Click “Address Book” button
3. Highlight the Personal Address Book (left column)
4. Click on “New Contact”
5. In the “Contact” tab, set “Email” to globalvolunteers.org
6. Set “Additional Email” to icpbounce.com or ui.icontact.com
7. Click “Ok” and close the Address Book
8. From the main menu, choose “Tools > Account Settings”
9. For each email account, expand the settings and choose “Junk Settings”
10. Ensure “Personal Address Book” is checked under “Do not mark mail as junk if the sender is in:”
11. Click OK

In Comcast or Xfinity Email:

1. Sign into Webmail
2. On the left navigation menu, click Address Book
3. Click “Add Contact”
4. Under the General tab, in the box under Email Address, enter globalvolunteers.org and icpbounce.com or ui.icontact.com separately
5. Click “Add” button
6. If you have enabled “Restrict Incoming Email,” also do the following: Select Preferences>Select “Restrict Incoming Email”
7. If “Enable Email Controls” is set to Yes, select “Allow Email” from addresses listed below
8. Enter globalvolunteers.org and icpbounce.com one at a time
9. Click Add
   
   Follow this instructional video for additional assistance.

If you use Earthlink Email:

1. Click “Address Book”
2. Click “Add Contact” (if you use EarthLink 5.0 or higher, click the “Add” button)
3. Type in globalvolunteers.org and icpbounce.com separately into the email address field
4. Click OK

For Verizon.net Email:

1. Click on the Address Book
2. Select “Create Contact”
3. When the “Add Address Book Entry” screen appears, enter globalvolunteers.org and icpbounce.com separately in the “Email” field
4. In the “Nickname” field, type globalvolunteers.org
5. Select “Save”

Apple Mail and OSX:

1. Highlight or open email from globalvolunteers.org or icpbounce.com, ui.icontact.com in the junk folder and click “Not Junk” at the top of screen
2. Go to Mail > Preferences and open Rules tab
3. Select “Add Rule”
4. Name rule such as “Email from globalvolunteers.org or icpbounce.com
5. Create a rule: “If any of the following conditions are met: ‘From’ ‘Contains’” and paste in “globalvolunteers.org or icpbounce.com”
6. Select “Move message’ to mailbox ‘Inbox’”
7. Click “OK”

Whitelisting Email in Other Email Applications & Webmail Services

If you use a Web mail system or email application adding the “From” address to your “address book”, “safe list”, “whitelist” or “contact list” will usually work.

Also, check your “spam”, “bulk” or “junk” folder. If the email is there look for a way to indicate that it is not spam. For example by selecting the email and clicking a button such as “Not Spam” or “Not Junk”.